Network Engineer I

Purpose of Position:

The Network Engineer-I is responsible for the monitoring and management of the 5Q corporate and client networks.  Will analyze network problems, perform troubleshooting, issue isolation, incident response, work with local resources and track problems through resolution.  Will provide technical assistance to team members requesting network/infrastructure support.

Essential Duties and Responsibilities:

  • Record required customer and problem information in 5Q Partner’s ticketing system.  Update tickets with appropriate notes and time entry activities, escalates when necessary and closes tickets with resolution details upon customer service restoration and validation.

  • Perform triage, troubleshooting and break-fix duties for technical infrastructure issues.

  • Understanding the fundamentals behind the internet and it workings (DNS, Security, IP Routing, HTTP, VPN, Firewalls, Switches, etc.).

  • Network understanding of IP Addressing, VLANs, Port Trunking, and Layer 3 routing

  • General knowledge of data center facilities and operation.

  • Adherence to SOC 2 Type 2 compliance requirements.

  • Understanding and compliance of 5Q Change Management Policies and Procedures

  • Meet or exceed Service Level Agreements (SLAs) for response and resolution.

  • Identifying automation and continuous process improvement opportunities.

  • Identifying issues, trends, and system malfunctions

  • Working knowledge of Network Monitoring and Management tools and processes

  • Work closely with Carriers and 3rd Party Vendors on issue identification and resolution

  • Incident, Problem and Change Management Experience.

  • Experience with PowerShell, Python or other scripting language

  • Communicating at all levels, including clients, ends users, 5Q Leadership & peers.

  • Perform other duties as assigned.

 

Knowledge, Skills, and/or Abilities Required:

  • Minimum of 3yrs experience in networking, routing, and infrastructure operations.

  • Prefer 4yr degree or equivalent work experience.

  • Knowledge of company deployed and supported network infrastructure.

  • Experience with a variety of network devices (i.e. Meraki, Cisco ASA, Ubiquiti, Fortinet, etc.)

  • Ability to learn and support new technologies.

  • Requires sound interpersonal skills.

  • Excellent and Positive “Can Do” attitude

  • Passion for and commitment to exceptional customer service.

  • Experience working for a Managed Service Provider (MSP) in a NOC environment

  • Ability to work independently as well as in a team environment.

  • Background with O365, Active Directory, Azure AD, Azure Sentinel.

  • Willing to travel <10%

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5Q provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.  The Company complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.