End User Support
When something goes wrong, you need a single contact point and a team who is immediately accessible, professional, competent and caring with a high sense of urgency to fix the problem. That is 5Q Support.
With SaaS software, VOIP, and IOT devices and applications, 100% uptime of your hardwired and WiFi network is critical to your operations. A cyber secure network is mandatory for your reputation and your financial security. 5Q provides a full suite of proactive and reactive services to ensure your network stays up 24×7 and is certifiably secure. We also do all coordination with the circuit providers when something goes wrong outside your control.
data center management
Whether you are in-house, co-located, or in the Cloud, 5Q provides services to ensure you have everything you need for 100% access to your applications and data, along with the right back-up and disaster recovery solutions to meet your specific requirements. 5Q provides solutions through our own Virtual Private Cloud Services with datacenters in Atlanta and Dallas, or we can work with your private provider or cloud providers such as AWS, Azure, etc.
Your Property Management System is the centerpiece of your operations. The vendor provided support is often not enough to keep your employees functional and efficient full-time. That is where 5Q steps in. We can be the “front-line” single point of contact for your end users for issue resolution. If the problem requires vendor involvement, we have the relationships to escalate and accelerate the vendor’s resolution.