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Field Network Engineer

The Field Network Engineer is an important technical position within the 5Q Partners organization. This position is responsible for implementing the design and increasing the integrity of client hardware and software systems, along with performing simultaneous complex projects. As such, this role requires experience or expertise in a wide range of technology solutions and platforms. This position is based out of Atlanta and will work out of the Atlanta HQ offices of 5Q Partners.

Essential Duties and Responsibilities:


• Active role in day-to-day assessment, roll out, and remediation of Windows based environments.
• Active role planning and executing WAN and LAN network changes.
• Perform discovery of LAN and WiFi networks, providing remediation plans.
• Implement various Microsoft technologies as needed like Windows Server, Active Directory, Azure AD, MFA, SQL, and other Microsoft core business applications.
• Provide technical documentation to Engineering and Operations teams as part of project deliverables including diagrams.
• Accurately and regularly communicate project status to all required stake holders.
• Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed upon outages.
• Perform various tests on process with help of test cases and prepare documents for same and coordinate with manager to resolve all issues within required timeframe and inform management of any delays.


Additional Duties and Responsibilities:


• Communicate effectively and in a timely manner with the rest of the team.
• Provide exceptional customer service, perception, and satisfaction.
• Escalate project issues that cannot be completed within agreed service levels or timelines.
• Develop in-depth knowledge of our service offerings and how they relate to client needs.
• Responsible for entering time and expenses as they occur.
• Coordinate with remote hands as well as any associated quality control.
• Establish all technical project requirements and maintain effective professional relationships with all clients and organize all project materials.
• Train client technical staff on all hardware and software issues and identify all issues in processes and provide solutions for same.


Required Knowledge and Skills:
 

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


• Strong and broad site-to-site networking experience including Layer 2, Layer 3 and SDN
• Strong knowledge of networking protocols and components including TCP/IP, DNS, DHCP, BGP etc.
• Scripting experience – PowerShell, Batch, Bash, Python
• Strong troubleshooting skills regarding systems, network, storage and cloud solutions. The ideal engineer can quickly identify and resolve problems with minimal supervision.
• Strong knowledge and experience with Office 365 and Azure platforms.
• Strong knowledge of small scale and enterprise Microsoft Active Directory and Azure AD deployments
• Implement both hardware and configurations at the network level: WAN/LAN connectivity, switches, routers, firewalls, and security.
• Experience performing WiFi analysis.
• Experience with various Remote Access solutions.
• Experience with software deployment and/or RMM solutions.
• Willingness and capability of quickly learning new technologies required for accomplishing project goals.
• Proven ability to successfully analyze and perform problem resolution with an emphasis on client satisfaction.
• Excellent written and oral communications skills, especially when dealing with clients.
• Creating detailed network diagrams and remediation plans.
• Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor in a fast-paced environment.
• Ability to work as a strong team member as well as independently.
• A minimum of 5 years of experience implementing networking, server, and Business Application solutions.
• Able to travel within the US


Desired Professional Certifications:
Microsoft Certification
Cisco Certification
Meraki Certification
Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field.

Some of the benefits of working at 5Q include:

  • Choice between multiple medical plans options, including an option that is free for employees only as well as a generous company contribution to offset the cost of your healthcare coverage

  • Flexible Spending Accounts and Health Savings Accounts to allow medical expenses to be paid on a pre-tax basis

  • Company-paid Life and AD&D Insurance

  • Available Short and Long-Term Disability plans

  • 401(k) Plan with a 100 percent employer match of the first 4% of your contribution

  • Annual allowance for professional training and certifications

  • Generous paid time off policy

  • Employee advocate program through Health Advocate

  • Reward and incentive programs based on individual and company performance

  • Charitable contribution gift-matching

  • Regular company events and social activities

APPLY BELOW

5Q provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.  The Company complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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