Essential Duties and Responsibilities:

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• IT Strategy Development: Partner with Client Leadership to develop and implement IT strategies and roadmaps to support the Client’s business objectives. 

• Technology Leadership: Lead the Client IT department, providing guidance and direction to IT internal and external staff. Leverage individual experience and the collective experience of 5Q staff to ensure your influence over client staff, processes, and leadership direction reflects our proactive ability to make good decisions and focus resources on meaningful activities to meet client goals. Foster innovation and continuous improvement. 

• Budget Development and Supervision: Create Client IT budgets based on client needs and stated goals and commercial real estate best practices for appropriate capitalization and charge backs, leveraging 5Q experience in this area. Supervise ongoing approval of expenses ensuring adherence to approved budgets. 

• Information Security Oversight: In conjunction with Client CISO and Risk Management functions, when present, implement and maintain security programs and protocols to protect the Client’s data and systems, leveraging extensive 5Q experience and expertise. 

• Vendor Management: On behalf of the Client, manage relationships, negotiate contracts, and provide guidance on selection and periodic evaluation of vendors.  

• Policy Development: Leveraging 5Q’s library of governance templates, ensure appropriate policies, procedures, and standards are in place to promote efficient and secure operations. 

• IT Team Management: Oversee the activities of the Client, 5Q and other vendor staff to ensure smooth delivery of all IT operations and projects. Ensure a high level of clear, predictable communication is maintained between all parties. Create a “single IT department” customer view of all IT services. Oversee hiring, training, managing, and reviewing IT staff. 

• Client Communication: Meet with client leadership on an ad-hoc and scheduled basis to review roadmap status, verify priorities, and present topics needing executive decisions. Listen to client leadership feedback and take steps to ensure their satisfaction with all IT activities. Develop relationships and meet with key client business and department leaders to ensure their IT needs are being met. 

• Quality: Ensure the delivery of leadership services to your clients adheres to standards established by the 5Q LeadRE team. As required, evaluate the efficiency of business processes according to client objectives and ensure necessary improvements are applied. Work with operations management to review key metrics and ensure problem areas are addressed. Review project plans and issue lists to verify project work is properly aligned to meet stated goals. 

• 5Q Alignment: Meet with 5Q superior on an ad-hoc and scheduled basis to review the status and health of each of your clients, review priorities, and address topics needing attention. Work collaboratively with 5Q superior and peers to ensure quality leadership delivery to assigned clients. Provide constructive feedback as needed to all staff providing IT service and serve to motivate that staff and help them understand the unique goals and needs of each Client. 

• Perform other internal 5Q leadership duties as assigned. 

Educational Requirements:

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• Bachelor's degree in computer science, information systems, engineering, or related field. Master's degree or equivalent preferred 

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Knowledge and Skills Requirements

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• Minimum 10-15 years of progressive experience in technology and information management, preferably within a managed services or consulting environment. Must be knowledgeable and conversant in IT leadership topics including strategy, budgeting, project portfolio management and prioritization, staff management, policy and procedure development, vendor management, IT operations, audit, and cybersecurity. 

• Demonstrated knowledge in commercial real estate business processes, applications, and regulations. 

• Demonstrated leadership and management skills, with the ability to lead, inspire, and empower a high-performing technology and information team.  

• Proven track record of developing and implementing effective technology and information strategies and roadmaps that align with business vision and goals.  

• Extensive knowledge and experience in technology and information domains, such as infrastructure, applications, data, security, and cloud services.  

• Strong knowledge and experience in technology and information technologies and solutions, such as servers, networks, storage, virtualization, cloud computing, web services, mobile devices, databases, data analytics, data visualization, and data governance.  

• Strong knowledge and experience in technology and information standards, frameworks, and best practices, such as ITIL.  

• Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical audiences, and influence and collaborate with senior executives, board of directors, clients, partners, vendors, and regulators.  

• Excellent presentation and facilitation skills, with the ability to deliver engaging and persuasive technology and information presentations and demonstrations.  

• Excellent analytical and problem-solving skills, with the ability to identify, assess, and resolve complex technology and information issues and challenges.  

• Excellent project and time management skills, with the ability to prioritize and manage multiple tasks and projects in a fast-paced and dynamic environment.  

• A demonstrated commitment to high professional ethical standards in pursuit of quality service delivery and high customer satisfaction.  

• Familiarity or ability to quickly learn Microsoft Office and Teams platforms for daily use 

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Physical Demands/Work Environment:

 

• Able to travel <25%. 

• Work in clean, pleasant, and comfortable company or home office setting. 

• Work in Client office 25%-75% of the time. 

• Frequent sitting at a desk performing work on a computer. 

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.