Field Network Engineer

Purpose of the Position

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The Field Network Engineer is an important technical position within the 5Q Partners organization. This position is responsible for implementing the design and increasing the integrity of client hardware and software systems, along with performing simultaneous complex projects. As such, this role requires experience or expertise in a wide range of technology solutions and platforms. 

 

Essential Duties and Responsibilities

 

• Active role in day-to-day assessment, roll out, and remediation of Windows based environments.

• Travel 90% of the time to client locations

• Active role planning and executing WAN and LAN network changes.

• Perform discovery of LAN and WiFi networks, providing remediation plans.

• Implement various Microsoft technologies as needed like Windows Server, Active Directory, Azure AD, MFA, SQL, and other Microsoft core business applications.

• Provide technical documentation to Engineering and Operations teams as part of project deliverables including diagrams.

• Accurately and regularly communicate project status to all required stake holders.

• Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed upon outages.

• Perform various tests on process with help of test cases and prepare documents for same and coordinate with manager to resolve all issues within required timeframe and inform management of any delays.

 

Additional Duties and Responsibilities

 

• Communicate effectively and in a timely manner with the rest of the team.

• Provide exceptional customer service, perception, and satisfaction.

• Escalate project issues that cannot be completed within agreed service levels or timelines.

• Develop in-depth knowledge of our service offerings and how they relate to client needs.

• Responsible for entering time and expenses as they occur.

• Coordinate with remote hands as well as any associated quality control.

• Establish all technical project requirements and maintain effective professional relationships with all clients and organize all project materials.

• Train client technical staff on all hardware and software issues and identify all issues in processes and provide solutions for same.

 

Required Knowledge and Skills

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To perform this role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

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• Strong and broad site-to-site networking experience including Layer 2, Layer 3 and SDN

• Strong knowledge of networking protocols and components including TCP/IP, DNS, DHCP, BGP etc.

• Scripting experience – PowerShell, Batch, Bash, Python

• Strong troubleshooting skills regarding systems, network, storage and cloud solutions. The ideal engineer can quickly identify and resolve problems with minimal supervision.

• Strong knowledge and experience with Office 365 and Azure platforms.

• Strong knowledge of small scale and enterprise Microsoft Active Directory and Azure AD deployments

• Implement both hardware and configurations at the network level: WAN/LAN connectivity, switches, routers, firewalls, and security.

• Experience performing WiFi analysis.

• Experience with various Remote Access solutions.

• Experience with software deployment and/or RMM solutions.

• Willingness and capability of quickly learning new technologies required for accomplishing project goals.

• Proven ability to successfully analyze and perform problem resolution with an emphasis on client satisfaction.

• Excellent written and oral communications skills, especially when dealing with clients.

• Creating detailed network diagrams and remediation plans.

• Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor in a fast-paced environment.

• Ability to work as a strong team member as well as independently.

• A minimum of 5 years of experience implementing networking, server, and Business Application solutions.

• Able to travel within the US

 

Desired Professional Certifications

 

Microsoft Certification

Cisco Certification

Meraki Certification

Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field.

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COVID-19 considerations:
We currently offer remote work options for most employees. Extra precautions are taken in both the Atlanta and Dallas offices to ensure a healthy, safe, and productive environment.