Our managed services arm, 5Q TechIQ, keeps CRE organizations up and running on all basic technology needs. From help desk and application support to network and server monitoring and management, we can manage as much or as little of a company’s IT operations as needed.
End User Support
When something goes wrong, you need a single contact point and a team who is immediately accessible, professional, competent and caring with a high sense of urgency to fix the problem. That is 5Q Support.
Network Support
With SaaS software, VOIP, and IOT devices and applications, 100% uptime of your hardwired and WiFi network is critical to your operations. A cyber secure network is mandatory for your reputation and your financial security. 5Q provides a full suite of proactive and reactive services to ensure your network stays up 24×7 and is certifiably secure. We also do all coordination with the circuit providers when something goes wrong outside your control.
Data Center Management
Whether you are in-house, co-located, or in the Cloud, 5Q provides services to ensure you have everything you need for 100% access to your applications and data, along with the right back-up and disaster recovery solutions to meet your specific requirements. 5Q provides solutions through our own Virtual Private Cloud Services with data centers in Atlanta and Dallas, or we can work with your private provider or cloud providers such as AWS, Azure, etc.
Application Support
Your Property Management System is the centerpiece of your operations. The vendor provided support is often not enough to keep your employees functional and efficient full-time. That is where 5Q steps in. We can be the “front-line” single point of contact for your end users for issue resolution. If the problem requires vendor involvement, we have the relationships to escalate and accelerate the vendor’s resolution.
Property Technology as a Service
Your Property Management team needs to be 100% focused on current customer satisfaction and obtaining new customers, not haggling with the PMS, phone, internet, copier, or access control vendor. They need a SINGLE point of contact who has the urgency and focus to fix ANY of their technology issues including Yardi, Realpage, MRI, Entrata, or other PMS problems. 5Q provides 24×7 remote and onsite technology support for property personnel as well as proactive maintenance of the devices they rely on.